ReloAdvisor B.V. may contact you by WhatsApp, using an AI assistant, to confirm or complete the details of your moving request. This page explains how to ask us to delete your data, including your WhatsApp chat data.
How to ask us to delete your data
- Send an email to support@reloadvisor.org .
- Include the phone number you used with ReloAdvisor or on WhatsApp, or your request number, so that we can find your data.
- We may ask you to confirm that the request comes from you.
- We delete your data and confirm by email when it is done. We reply to your request within one month, as the law requires.
What we delete
We delete the personal data we hold about you that you ask us to delete, such as:
- the text of your WhatsApp chat with our AI assistant;
- the record of details confirmed with your request;
- other personal data you name in your request, such as your contact details.
If the law allows or requires us to keep certain data, we tell you which data and why.
WhatsApp and Meta
WhatsApp messages are also processed by Meta, the provider of WhatsApp. Meta's Cloud API holds message content temporarily, for at most 30 days. You can also delete the chat on your own phone in WhatsApp at any time.
Reply STOP in an existing WhatsApp verification chat to stop further WhatsApp messages and verification calls for existing requests using that number. A call already being placed may still connect. If you do not have a WhatsApp verification chat, contact our support team to stop verification contact. You can also ask us to stop during a call.
For more about how we handle your data, see our Privacy Policy.